Shipping policy

Last updated: January 6, 2026

This Shipping Policy explains how we process and ship orders from alenadiamonds.com.

Business details

Alena Diamonds (Company No. 316660745)
Address: Shoham 8, Ramat Gan, 5251006, Israel
Email: info@alenadiamonds.com

1) Processing & production time

Processing time depends on whether the item is in stock or made-to-order.

Common timelines (guideline):

In-stock items: typically processed within 2–5 business days after payment approval.
Made-to-order / customized items: typically require 7–14 business days production time before dispatch.

If your order includes multiple items, we may ship together or separately depending on readiness and logistics.

2) Delivery time

Unless otherwise stated on the product page or confirmed in writing, we aim for delivery within up to 14 business days from order approval (production + shipping).
Business days are Sunday–Thursday (excluding Israeli public holidays).

3) Shipping rates

Shipping costs (if any) are calculated and displayed at checkout.

4) Tracking

If tracking is available for your shipment, we will provide tracking details by email or via your order status page once your order is dispatched.

5) Address accuracy

Please ensure your shipping address and contact details are correct.
If a shipment is delayed, returned, or lost due to an incorrect or incomplete address, refusal, or failure to receive delivery, you may be responsible for additional shipping/handling costs.

6) Delays outside our control

Carrier delays, customs processing, security situations, force majeure events, strikes, or other circumstances outside our control may impact delivery times. We’ll do our best to assist and provide updates when possible.

7) Customs, duties, and taxes (if applicable)

For international shipments (if offered), customs duties, import taxes, and fees may apply based on your location and are typically the customer’s responsibility unless stated otherwise at checkout.

8) Damaged or missing packages

If your package arrives damaged or appears tampered with, or if your order is missing, contact info@alenadiamonds.com as soon as possible (preferably within 7 days of delivery) and include: